Inspire Cloud case study:


In a sector with critical compliance requirements, cyber security, data protection and information governance are the foundation stones of successful cloud solutions. Conexus Law turned to Inspire Cloud to optimise its Microsoft 365 tenancy. In doing so, it has benefitted from licencing optimization, improvements to security and resilience and greater peace of mind.

Conexus Law Case Study Inspire Cloud Technologies

Conexus Law is a fast-growing, challenger brand, boutique law firm advising organisations working at the intersection of the built environment, technology and people.

Conexus Law Case Study Inspire Cloud Technologies

The challenge of a ‘cloud first’ strategy in a highly regulated industry

When the business was founded in 2019, the Conexus Law leadership team took the decision to take ‘cloud first’ and ‘Microsoft first’ approaches.
So that the firm could draw on the best talent from around the UK, support for remote working was a priority from day one. While they can use the firm’s offices in London’s Finsbury Circus, the team are free to work from any location.
However, in mid-2020 the leadership team began exploring new IT support partners.

“As a relatively new firm we are unrestrained by legacy. We needed the very best cutting edge, watertight, robust and flexible systems at the core of the business to support our efficient and excellent client delivery. And we needed a supplier with detailed knowledge of Microsoft 365 intricacies.” explains Victoria Skidmore, Finance Director at Conexus Law.”


The firm had been working with Hyperscale Group, a specialist in legal IT and innovation and it introduced Victoria to Inspire Cloud.


“What made Inspire Cloud stand out was their passion for everything Microsoft – and their ability to explain it in layman’s terms,” says Victoria. “We were very confident that Inspire Cloud could set up the tenancy properly from a security and protection perspective.”

Conexus Law Case Study Inspire Cloud Technologies
Conexus Law Case Study Inspire Cloud Technologies

The solution: A partner you can trust

“Inspire Cloud spent a lot of time with us, trying to understand Conexus Law,” continues Victoria. “Before that, I didn’t realise how important that exploratory stage is, but it really helped us to understand and crystalise our ideas about what we need. Based on that work, Inspire Cloud provided us with options and recommendations tailored to what we want in terms of end result and cost.”

Conexus Law chose Inspire Cloud’s Microsoft Health Check service. This gave them a comprehensive overview of the firm’s in-use services and how to improve quickly through configuration changes or security improvements.

“Having somebody whom you trust is crucial. For us the stakes are high – we are building a new business in a dynamic and tech savvy market. Inspire Cloud made an effort to understand our goals and know what we are building here.”

As well as suggesting improvements for enhanced security and reconfiguration options that would optimise spend, the Inspire Cloud health check delivered a 25 page document detailing the state of the Microsoft 365 tenancy.
“I would highly recommend Inspire Cloud’s Microsoft Health Check service to others,” says Victoria. “The information in the report was really useful, particularly when we came to renew our Cyber Essentials certification – as was the support from Inspire Cloud. It’s brilliant to have someone on the end of the phone when you need to ask a question.”

Conexus Law Case Study Inspire Cloud Technologies

“I absolutely and highly recommend Inspire Cloud to any business that wants to get a Microsoft 365 tenant set up. Especially if you really want to utilise all the tools that are available to you – the ones you know about and the ones you don’t – and to make sure it’s right for your business”

Conexus Law Case Study Inspire Cloud Technologies

Support to implement new collaboration platform

Conexus Law uses a wide range of Microsoft products, including Outlook, SharePoint, Teams and the Office productivity apps. When it decided to move its telephony system into the Microsoft environment, it was natural to turn to Inspire Cloud for support.

“Inspire Cloud did such a good job with the tenancy, we felt comfortable they were the right people to help us with this,” says Victoria.
With Inspire Cloud’s help, Conexus Law set up Microsoft Teams Phone, an all-in-one app that brings together calling, chat, meetings, and collaboration.
“Inspire Cloud set up all the DDIs, call groups and redirects. We have a specific way of working and Inspire Cloud set it up exactly how we wanted it,” explains Victoria, “and they set up training sessions for everyone to show everyone how to use Teams and Teams Phone. As well as the group sessions, they made individual calls to people who needed extra help. They really went the extra mile with everything.”

Conexus Law Case Study Inspire Cloud Technologies

Support to implement a new matter management system

When Conexus Law wanted to implement a new solution to manage documentation and emails relating to case work, it worked closely with Hyperscale Group and Inspire Cloud to choose a suitable solution.

When Conexus Law wanted to implement a new solution to manage documentation and emails relating to case work, it worked closely with Hyperscale Group and Inspire Cloud to choose a suitable solution.
Repstor custodian, a secure case and email manager for Microsoft 365 and Microsoft SharePoint, was selected and Inspire Cloud supported throughout the implementation and rollout.
“I really liked Inspire Cloud’s honesty about what could be achieved and what couldn’t be achieved,” says Victoria, “Nine times out of ten, they found
a solution for us. They really worked hard to make it work. You could tell they wanted to get it absolutely right.”
Joint fact-finding sessions set out how Conexus Law wanted to store and access information, how folders would be set up, and how to adapt the forms to fill in when setting up a new client and a new matter. Inspire Cloud developed the system accordingly and created the necessary integrations with another key line of business system.
“Adoption is rarely easy with any system, but Inspire Cloud created a really easy, user-friendly process for us. They made remote installation easy. They helped us with documentation about the bespoke way we use the system.
And they provided bespoke training for the company which they delivered over Microsoft Teams.”